Supercuts - Review about Highlights from North Syracuse, New York

126 of 207 Supercuts reviews

Kayla Robinson did this to my hair less than 24 hours ago, I wanted it fixed or a refund I received nothing but she did her best. She should not be doing highlights to anyone. I will be opening a lawsuit to get my money back.

This review is a subjective opinion of a user.
Report Comment

More Review Details

Discounts and Special Offers
Diversity of Products or Services
Staff
Price Affordability
Product or Service Quality
Website
Customer service
More

Reason of review:
Poor customer service
Product or service
Highlights
Review category
Beauty Centers and Spas
review #561995
Had an experience with Supercuts? Submit review ›
Helpful? 4 Yes 4 8 No 8
Had the same issue 9 Yes 9
126 of 207 Supercuts reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
Anonymous

Apr 10 #1142348

The highlighting job wasn't done correctly and that is the stylists fault.
The bad dye job was most likely the consumers fault. Assumed.
The fact that the stylist should have addressed the bad dye job with the consumer before doing the highlighting service is the stylists fault. But this is the assumption maybe they did?
If the consumer disregarded the professionally offered advice than it is the consumers fault.... this is a fact that wasn't mentioned. Assumed.
Often consumers have a lack of knowledge which is why we have the license and charge for the service. It might well be that the stylist did broach this but the consumer refused additional services that have additional costs.
Regardless, the manager should offer a redo because the end result is not great. They may have to charge the client to redo part of the service to make the other part right....might not be worth all the additional liability. It is an additional risk to overprocess hair....this outcome would be much more negative than a bad highlight service.

3 1 Reply
amycadle1988

Jun 03, 2015 #991326

Yea, I'm not even a professional & I can plainly see that the highlights aren't done properly. They threw a bunch of blonde highlighting dye at the top & not enough down to the ends. Wow, I'd be so pissed if I had to pay for that! So sorry.

5 2 Reply
Anonymous

May 08, 2015 #981525

Even if the highlights were done properly, it would still look awful. Don't know what you were thinking. I feel bad for Kayla

3 6 Reply
Anonymous

Aug 29, 2015 #1026880

Lol u feel bad for the stylist?
Why is she your co-worker?
The problem here is Kayla... Did not go from the scalp to end...
Plus she didn't make neat even partings.
Why feel sorry....she needs to practice....maybe u can be her model!;)

4 0 Reply
Leslie

Feb 16, 2015 #946544 Memphis, Tennessee, United States

Anyone saying that it's not bad is completely wrong. I am a hair stylist. If you look at the root/part line, you can see the lightener was applied with a heavy hand at the roots. It spread, causing lots of big blonde spots. It should have been fixed.

7 0 Reply
Anonymous

Feb 15, 2015 #945935 Ashland, Virginia, United States

It came out that way because you box dyed your hair a couple hundred times and had a lot of new growth before going to get highlights put in. You should have paid a little extra to get your base color evened out and a toner. -color specialist

5 8 Reply
anonymous

Mar 17, 2015 #959983 Winston Salem, North Carolina, United States

Now, I as a color specialist for a very well known company, can say that you are incorrect anonymous and that came out that way because the part was correct, too much hair was pulled through, it was left on too long on top and not long enough on the bottom, because even if she had used box color the stylist should have seen the irregularities of the colors. The cut makes it look worse. I would demand my money back.

4 0 Reply
Anonymous

Mar 28, 2015 #964766

Agreed. But a professional hair stylist should have explained that to her. Clients just know what they want. The process of achieving the look they want is OUR job to communicate to them. We are the educated hair doctors. So this is not the clients fault.

4 0 Reply
ChillPill

Jan 28, 2015 #937527

It's not bad. Relax and get some toner.

2 4 Reply
MJ

Jan 04, 2015 #925676

What on earth do you expect from a Supercuts? They're not professionals at all. You get what you pay for.

3 4 Reply
itsme

Jan 02, 2015 #924160

what you get for going to supercuts....go to a real salon and get your hair done. If you're trying to be cheap, you're going to get a *** job!

3 6 Reply
Anonymous

Dec 18, 2014 #917872 Garland, Texas, United States

You can't sue if you signed the consultation card :/ it clearly states that. Your hair on the other hand could have been adjusted but if you came off with that attitude then I'm sure if she did adjust it then she wouldn't feel confident and you would be unhappy anyways.

5 3 Reply
rt

Nov 30, 2014 #908018 Milwaukee, Wisconsin, United States

Your hair looks perfectly fine. You must be what they call a Drama Queen Diva. I hope the company reads this and knows they did nothing wrong.

5 14 Reply
roxanne

Dec 02, 2014 #909963 Columbus, Ohio, United States

If you think thats correctly done, you must be blind. The color didnt fully deleveop towards the end, it looks like the color just fades out. If I were her id be just as disappointed. As a hair dresser its their responsibility to do what the customer wants and make them happy. If shes not happy with her hair, which she has every reason not to be, the hair dresser didnt do her job. Instead of calling people a "Drama Queen Diva", think how youd feel if someone completely messed with your hair.

12 3 Reply
Tonia

Dec 03, 2014 #910516

That does not look fine as you put it...The highlights fizzle out half way down her hair...it has patches of blonde at the roots...and it has brassy places...let me guess all the people talking trash on here saying her hair looks fine works for this place right?

9 3 Reply
Leela

Nov 28, 2014 #907464 Lewis Center, Ohio, United States

It's beautiful. she did good, get over it. You only want a free hair coloring. Give me Kayla's number I want her to do my hair.

6 10 Reply
KevinRichards

Nov 30, 2014 #907992 Orange, California, United States

I agree she only wants free hair coloring. What a cheap ***, must be Jewish. Nothing wrong with the hair. The only thing wrong is her immature childish attitude.

5 21 Reply
Leslie

Feb 16, 2015 #946546 Memphis, Tennessee, United States

Look closely at the spotted blonde on her part line. It is horrible. I would never allow one of my clients walk out like that.

6 0 Reply
Anonymous

Nov 28, 2014 #907135

Absolutely nothing wrong with Kayla's work. You are nothing but a shyster. Grow up!

4 10 Reply

1-20 of 25 comments

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Supercuts. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Supercuts.
Filing a new complaint about
×