Supercuts - Review about Highlights from North Syracuse, New York

Kayla Robinson did this to my hair less than 24 hours ago, I wanted it fixed or a refund I received nothing but she did her best. She should not be doing highlights to anyone. I will be opening a lawsuit to get my money back.

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Reason of review:
Poor customer service
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Beauty Centers and Spas
review #561995
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Had the same issue 9 Yes 9
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Apr 10 #1142348

The highlighting job wasn't done correctly and that is the stylists fault.
The bad dye job was most likely the consumers fault. Assumed.
The fact that the stylist should have addressed the bad dye job with the consumer before doing the highlighting service is the stylists fault. But this is the assumption maybe they did?
If the consumer disregarded the professionally offered advice than it is the consumers fault.... this is a fact that wasn't mentioned. Assumed.
Often consumers have a lack of knowledge which is why we have the license and charge for the service. It might well be that the stylist did broach this but the consumer refused additional services that have additional costs.
Regardless, the manager should offer a redo because the end result is not great. They may have to charge the client to redo part of the service to make the other part right....might not be worth all the additional liability. It is an additional risk to overprocess hair....this outcome would be much more negative than a bad highlight service.

2 1 Reply

Jun 03, 2015 #991326

Yea, I'm not even a professional & I can plainly see that the highlights aren't done properly. They threw a bunch of blonde highlighting dye at the top & not enough down to the ends. Wow, I'd be so pissed if I had to pay for that! So sorry.

4 2 Reply

May 08, 2015 #981525

Even if the highlights were done properly, it would still look awful. Don't know what you were thinking. I feel bad for Kayla

2 6 Reply

Aug 29, 2015 #1026880

Lol u feel bad for the stylist?
Why is she your co-worker?
The problem here is Kayla... Did not go from the scalp to end...
Plus she didn't make neat even partings.
Why feel sorry....she needs to practice....maybe u can be her model!;)

3 0 Reply

Feb 16, 2015 #946544 Memphis, Tennessee

Anyone saying that it's not bad is completely wrong. I am a hair stylist. If you look at the root/part line, you can see the lightener was applied with a heavy hand at the roots. It spread, causing lots of big blonde spots. It should have been fixed.

6 0 Reply

Feb 15, 2015 #945935 Ashland, Virginia

It came out that way because you box dyed your hair a couple hundred times and had a lot of new growth before going to get highlights put in. You should have paid a little extra to get your base color evened out and a toner. -color specialist

5 7 Reply

Mar 17, 2015 #959983 Winston Salem, North Carolina

Now, I as a color specialist for a very well known company, can say that you are incorrect anonymous and that came out that way because the part was correct, too much hair was pulled through, it was left on too long on top and not long enough on the bottom, because even if she had used box color the stylist should have seen the irregularities of the colors. The cut makes it look worse. I would demand my money back.

3 0 Reply

Mar 28, 2015 #964766

Agreed. But a professional hair stylist should have explained that to her. Clients just know what they want. The process of achieving the look they want is OUR job to communicate to them. We are the educated hair doctors. So this is not the clients fault.

3 0 Reply

Jan 28, 2015 #937527

It's not bad. Relax and get some toner.

2 3 Reply

Jan 04, 2015 #925676

What on earth do you expect from a Supercuts? They're not professionals at all. You get what you pay for.

2 4 Reply

Jan 02, 2015 #924160

what you get for going to supercuts....go to a real salon and get your hair done. If you're trying to be cheap, you're going to get a *** job!

3 6 Reply

Dec 18, 2014 #917872 Garland, Texas

You can't sue if you signed the consultation card :/ it clearly states that. Your hair on the other hand could have been adjusted but if you came off with that attitude then I'm sure if she did adjust it then she wouldn't feel confident and you would be unhappy anyways.

5 3 Reply

Nov 30, 2014 #908018 Milwaukee, Wisconsin

Your hair looks perfectly fine. You must be what they call a Drama Queen Diva. I hope the company reads this and knows they did nothing wrong.

5 14 Reply

Dec 02, 2014 #909963 Columbus, Ohio

If you think thats correctly done, you must be blind. The color didnt fully deleveop towards the end, it looks like the color just fades out. If I were her id be just as disappointed. As a hair dresser its their responsibility to do what the customer wants and make them happy. If shes not happy with her hair, which she has every reason not to be, the hair dresser didnt do her job. Instead of calling people a "Drama Queen Diva", think how youd feel if someone completely messed with your hair.

11 3 Reply

Dec 03, 2014 #910516

That does not look fine as you put it...The highlights fizzle out half way down her has patches of blonde at the roots...and it has brassy places...let me guess all the people talking trash on here saying her hair looks fine works for this place right?

8 3 Reply

Nov 28, 2014 #907464 Lewis Center, Ohio

It's beautiful. she did good, get over it. You only want a free hair coloring. Give me Kayla's number I want her to do my hair.

6 10 Reply

Nov 30, 2014 #907992 Orange, California

I agree she only wants free hair coloring. What a cheap ***, must be Jewish. Nothing wrong with the hair. The only thing wrong is her immature childish attitude.

5 20 Reply

Feb 16, 2015 #946546 Memphis, Tennessee

Look closely at the spotted blonde on her part line. It is horrible. I would never allow one of my clients walk out like that.

6 0 Reply

Nov 28, 2014 #907135

Absolutely nothing wrong with Kayla's work. You are nothing but a shyster. Grow up!

4 10 Reply

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