Supercuts Reviews

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hair haircut customer service stylist manager super cuts cuts people salon
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New Reviewer

Refund for haircut

1.0
Supercuts - Refund for haircut
Supercuts - Refund for haircut
I just brought my daughter do have her hair and the hairdresser chopped my daughters hair. I called the salon and I believe she gave me a friends number to call. Please contact me I would like a refund please.

User's recommendation: I wouldn’t recommend.

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1 comment
#2030437

Omigod my hair is worse than you daughters. Did you get a refund? This is the worse place ever.

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0 0
Featured
ID
#2339671 Review #2339671 is a subjective opinion of poster.
Location
Virginia Beach, Virginia
Pros
  • Hair chopped
Cons
  • Hair chopped
Loss
$41
Preferred solution
Full refund
New Reviewer

Extremely rude unhelpful individuals

1.0
I called and asked for the name of the person to whom I was speaking to at the location on Custer road in Richardson Texas. He refused to give me his name and hung up on me. I called back and a female individual answered. When I asked for the name of the male individual who hung up on me, she suggested I call back the following day. Why is it inappropriate for me to know the name of the individual to whom I am speaking and why was I treateddon't in this manner????

User's recommendation: don't ever go there.

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ID
#2705418 Review #2705418 is a subjective opinion of poster.
Location
Richardson, Texas
Service
Supercuts Haircut
Cons
  • Staff has bad attitudes
  • Very bad customer service
  • Drove 20 minutes service refused
Loss
$10
Preferred solution
Termination of nasty individual

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Verified Reviewer New Reviewer

I need a refund

I pay monthly to get unlimited haircuts and when I went to a Supercuts I had to pay full price for a haircut because they didnt know how to get information or they said the haircut unlimited doesnt work at all locations but I didnt know that so Im wondering whats going on and why I had to pay when I already pay for a limited haircut
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ID
#2702268 Review #2702268 is a subjective opinion of poster.
Pros
  • Clean
Loss
$23
Preferred solution
Full refund
New Reviewer

Business

469:865:3644 call call call call call call call call call call call call call call call call call call call
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ID
#2696427 Review #2696427 is a subjective opinion of poster.
Location
Saint Louis, Missouri

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Verified Reviewer New Reviewer

Covid question

Covid question I see a sign that says according to CDC guidelines people who are fully vaccinated do not have to wear a mask. People who are not vaccinated are required to wear a mask. Does this mean that workers that are not wearing a mask are fully vaccinated? Thank you
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ID
#2685623 Review #2685623 is a subjective opinion of poster.
Location
Penfield, New York
Preferred solution
An answer.

They ruined my hair and refused to refund my money

1.0
Supercuts - They ruined my hair and refused to refund my money
Supercuts - They ruined my hair and refused to refund my money
Supercuts - They ruined my hair and refused to refund my money
Supercuts - They ruined my hair and refused to refund my money
The first lady completely botched my hair! I went in for highlights, I got home looking like a leopard on *** The second lady did what she could... I'm humiliated and mortified because of the way it looks but I'm scared of completely frying my hair so I'm stuck with this nappy hair for a while and out almost $200...
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ID
#2681808 Review #2681808 is a subjective opinion of poster.
Location
Conroe, Texas

1.0
I felt like I was looked at wrong and was not giving a chance , my issue was that I got fired for no reason and was told in my face that cutting hair was not for me , the reason why I got fired because I couldnt travel out far to attend one of the trainings , when I...
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ID
#2679294 Review #2679294 is a subjective opinion of poster.
Location
Springfield, Massachusetts

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Verified Reviewer New Reviewer

She Change me to much money to people

1.0
Charge me too much rude and bad service vet disappointed I feel bad call me on this number 905392****
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ID
#2677647 Review #2677647 is a subjective opinion of poster.
New Reviewer

Can’t afford once a month

I would like to pull out of the once a month $14.95 plan. Please take my credit card number off. This is not a savings for me as I cut my hair every 7 or 8 weeks
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ID
#2669480 Review #2669480 is a subjective opinion of poster.
Location
Canyon Country, California
New Reviewer

Corperate policy

How about we 1st start with the fact that you provide a number for customer care and that number simply directs you to go to a website?? are you kidding me?? that is such a *** move..so basically, in order to have the privilege of speaking with someone, you demand all of that person's private information so you can then take their personal information and then profit off of it...someone needs to call me..508 409 ****..
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#2667021 Review #2667021 is a subjective opinion of poster.

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Verified Reviewer New Reviewer

My hair is destroyed

1.0
Supercuts - My hair is destroyed
Supercuts - My hair is destroyed
Supercuts - My hair is destroyed
Supercuts - My hair is destroyed
Supercuts - My hair is destroyed
The stylist didn't consult with me, he just started chopping my hair to pieces. Its just horrible. This will put me back a year or more. I've been growing my hair for 4 years and Troy Williams destroyed it. He needs to be fired for this. He is the worse stylist I've ever seen. Im in tears over this.

User's recommendation: Do not trust the stylist they will ruin your hair.

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ID
#2654862 Review #2654862 is a subjective opinion of poster.
Location
Florence, Kentucky
Service
Supercuts Haircut
Cons
  • Total incompetence
  • Haircutter
  • Does not value the customer
Loss
$150
Preferred solution
Full refund
New Reviewer

But the other one in Mays Landing you don’t have to wear a mask.

You have a Mays Landing NJ store land a Somers Point store where you have to wear a mask in one but not the other. The one in Somers Point is the only business you have to wear a mask.
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1 comment
#2029041

If they want you to wear a mask, wear it. You don't question when a sign says shoes and shirts required.

If you can't handle it..

Stay home. Have some respect for their employees

Reply
1 0
ID
#2646749 Review #2646749 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Horrible service

2.0
I have been a loyal customer for sixteen years at your location on FM 1960 and Champions Forest in Houston. Today I went to the shop for a haircut and was told the wait was 45 minutes. That was okay by me but after waiting for about 40 minutes one of your employees put a walk-in in front of me. He had no appointment but he was clearly an acquaintance of your employee. Not a good way to do business and you have lost me as a customer.

User's recommendation: Don’t use Supercuts.

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1 comment
#2028722

You are not a loyal customer. A loyal customer does not let one bad experience in 16 years stop them from ever going back.

Reply
1 0
ID
#2644515 Review #2644515 is a subjective opinion of poster.
Location
Houston, Texas
Preferred solution
Nothing. You lost my business.
New Reviewer

Your charging me monthly when you shouldn't be charging me anything

Your charging me a reoccurring fee when I never signed on for it. I agreed to the initial three months. I have been getting charged regular price since then for my hair cuts only to find that you have been charging a monthly fee as well.

User's recommendation: Don’t tell costumer there is no automatic renewal when there is automatic renewal.

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ID
#2635778 Review #2635778 is a subjective opinion of poster.
Loss
$45
Preferred solution
Stop charging me monthly
New Reviewer

Bad service

1.0
I went to get a haircut at Supercuts at 10 this morning. I instructed the cosmetologist the I know my hair I've had it for 60 years and I would like her to completely soaked it in the sink first of all. Needless to say she refused. My haircut was done to her specifications not mine. Never asking me how I wanted the front cut she did not touch it. I walked out of the salon with my hair completely dry. When I asked for the guarantee the manager started yelling at me and telling me that I was not welcome to ever step into their facility again. I have been going to Supercuts for a while now and up until today I have had a good experience but if this is what the company has come to I'm appalled maNew management Manaemen

User's recommendation: New management.

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ID
#2632738 Review #2632738 is a subjective opinion of poster.
Pros
  • 2 miles from my home
Cons
  • Staff
  • Not being listened to with the description of how to cut my hair
Loss
$22
Preferred solution
An apology, fix the haircut, and a refund because I spent my gas money to go get this bad bad haircut...

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Verified Reviewer New Reviewer

Not answering the phone in greenfield IN

I've been calling and trying to set up an appointment to get my hair cut and nobody has answered the phone going on 3 hours now I've been trying to call off and on since 12pm
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ID
#2630594 Review #2630594 is a subjective opinion of poster.
Location
Greenfield, Indiana

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