Supercuts Reviews and Complaints | supercuts.com @ Pissed Consumer

Most helpful review

New Reviewer

Sep 15, 2021 Vanessa F Fhb

Very upset customer

1.0

Update by user Sep 15, 2021

I just want my money back tht I paid initially and the 312$ I had to pay to correct this horrible mistake.

Original review posted by user Sep 15, 2021

I've been trying to contact customer service for almost a week now!! I went in to a location here in Killeen Tx on Sept 7th around 130pm and asked for a root touch...

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1 comment

Sep 22, 2021 PissedConsumer2066536 #2066536

If you want a steak go to a Longhorn... not McDonalds.

2 0

Featured

#2872325

Location

Killeen, Texas

Service

Supercuts Haircut

Pros

Friendly staff

Cons

Customer service

Loss

$312

Preferred solution

Full refund

New Reviewer

Aug 06, 2022 Dina B Rqx

Bad cut over charged

I booked online for a 930 am appt. the store did not open till 10am. I received a hair cut I didnt ask for and was charged 42$ no wash no condition no blow out no extras period!!! So upset my hair is the style of a 76 year old women. I only asked for some length to be...

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#3829222

Location

Seattle, Washington

Loss

$42

Preferred solution

Full refund

New Reviewer

Aug 04, 2022 SALVATORE B Cek

Pathetic service

checked in on line at 11 this morning 8/4/2022 still waited for 45 min. and walked out...seems friends of the so called stylists are more of a priority I said to the spanish girl I have been waiting since 11:10 ,,,sorry they were here from 10!! 10 !! really...never again

User's recommendation: stay away.

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#3822876

Location

Warwick, Rhode Island

New Reviewer

Aug 02, 2022 Geselle Zbu

You folks need ADA hair wash sinks

I would like to see ADA hair washing sinks installed into your facilities. I am in a wheelchair and would love to be able to transfer to a power reclining shampoo chair. This would benefit BOTH men and women. It would be a great edge on your competitors if you did this also. Right now I have to wash my hair at home and arrive to the salon if I can before it dries.

User's recommendation: What a wonderful service this would give us!

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#3817059

Location

Pittsburgh, Pennsylvania

New Reviewer

Aug 01, 2022 Domenique S

DiscriminationBlack people working there

1.0

Its not my put the Supercuts I work for them before at the Santa Monica store and it was a very bad experience customer and coworker wise unfortunately I applied again for the Venice location and let me tell you they were no hello no welcome for it as I did my test my...

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#3815643

Location

Culver City, California

Cons

Lack of respect
Customer service
Untrained staff

Loss

$2000

Preferred solution

I quit my previous job which I was making 2000 a month at to be making zero

New Reviewer

Jul 29, 2022 Paul H Ebc

Overcharge

1.3

Your franchisee at 14844 Burbank Blvd. in Sherman Oaks, California is illegally overcharging customers. The price on the website and the reservation system both post a Supercuts price of $21.50. The franchisee who also cut my hair charged $33.00. I showed her the...

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#3807043

Location

Los Angeles, California

Service

Supercuts Customer Care

Cons

Blatant disregard for the law

Loss

$12

Preferred solution

Price reduction

New Reviewer

Jul 29, 2022 Barbara G Raf

Account

I still am not able to log in to my account. SMH I have called emailed and spoke with the salon. All I keep getting is NOTHING! Nothing is fixed and I keep responding to emails with NO RESULTS.

User's recommendation: I no recommendations at this time.

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#3805719

Location

Edison, New Jersey

Jul 28, 2022 PissedConsumer3803799 of Magnolia, TX

Was not told the hairdresser was actually a barber

1.0

Well, came in wanted my usual haircut which is a bob I am or was a regular in this specific haircuttters. Anyway my hair dresser wasnt there so, I needed my hair cut so a guy which you would think was a hair cutter. He sat me down asked me what I wanted I said a bob he...

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#3803799

Location

Magnolia, Texas

Jul 27, 2022 PissedConsumer3799138 of Saint Albans, VT

My coupon vanished when I tried to Dow no load

They never called me back call to get the 4.00 coupon had haircut please send 4.00 Check to me. 1710 Ashford Pl, Delray Beach Fla 33446 Apt 406 Hollander, Robert

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#3799138

Location

Saint Albans, Vermont

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New Reviewer

Jul 25, 2022 Stephanie L Bpu

*** hair

1.4

My daughter asked to go darker. No change. They do not care. I want a refund. Heres the before and after. Exact same color. Hacks!

User's recommendation: Don’t go.

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#3793758

Location

Manchester, New Hampshire

Loss

$115

Preferred solution

Full refund

New Reviewer

Jul 20, 2022 Samantha B Rvx

Horrible experience

1.0

The place is a 3 ring circus, literally!!! there was three employees, older blonde woman was too busy talking on her phone and eating French fries , short brown haired lady, who was extremely rude and acted like she didnt want me there and the girl braiding in the back...

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#3779725

Location

Green, Ohio

Pros

Noun

Cons

Rude service and horrible cuts

Preferred solution

Do better

New Reviewer

Jul 20, 2022 Maria S Vte

Price is ok

5.0

I got my hair done I wasnt happy with the service I call and talk to the manager she so nasty with me I took my son that day with me because I dont want to cancel my appointment and she was so descriminate my son I say I want she fixed my hair she nope find other place here she say if you want to get fixed you have to pay again I say ok and she nasty with me bad

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#3779221

Location

Fremont, Nebraska

Loss

$140

Preferred solution

Full refund

New Reviewer

Jul 12, 2022 Lieschen E

Complaint

I went for a trim on Friday July 8th 2022 at the Supercuts in Rockridge, California and the hair stylst name is Lizette. I asked her to cut an inch and a half off my hair and then she decides to cut three inches off instead and she did not cut the bottom evenly. I...

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#3755270

Location

San Francisco, California

Pros

Available appointments

Cons

Worst customer service

Preferred solution

To Trim the bottom part of my hair properly.

Jun 30, 2022 PissedConsumer3719474 of Dagenham, United Kingdom

Unsatisfied customer

Visited Leicester highcross store. Only 1 person working there.Was told I could be put on a waiting list and sent a text message when a slot was available. I don't want to be walking around for hours waiting for a text message. This is not the first time I have been dissatisfied with the service here. Avoid at all costs.

User's recommendation: Avoid.

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#3719474

Location

Dagenham, England

New Reviewer

Jun 15, 2022 Samantha H Kkg

The people that work there are rude , they talk about how they want to sit and *** while tco worker puts her faults teeth in

1.6

They talk about how they want to watch a co worker puts her teeth in , they all have horrible manners towards all the cushions.bad service and business.i will not go there again. I was supposed to get a hair cut and get it thinner it was horrible, went back next day and had to get it shaped up and thinned again it is a mess I didn't get what I wanted .don't go there

User's recommendation: Don't go there.

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#3675352

Location

Pensacola, Florida

Loss

$25

Preferred solution

Full refund

New Reviewer

Jun 07, 2022 Star B Lfw

Horribly disappointed

1.3

I came to this Supercuts today with my three daughters and my nieces, the one lady Xiomara is the best thing in the world she did exactly what my daughter wanted her to do to her hair and was polite courteous patient and decent. The other lady on the other hand Elvis...

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#3648477

Location

Homestead, Florida

Pros

2 miles from my home

Preferred solution

Apology

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Location	2/5
Price Affordability	2/5
Website	2/5
Diversity of Products or Services	2/5
Discounts and Special Offers	2/5

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