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Sasha L Qpz

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Verified Reviewer
| map-marker Scottsdale, Arizona

I got bleach and dye all over my skin from getting my hair bleached at the place. It got all over my face all over my shirt ruined my shirt. That’s why I’m giving a review.

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Supercuts - I got bleach and dye all over my skin from getting my hair bleached at the...
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The reason for my calls is because I had a bad experience yesterday at one of your locations where they left dye and bleach all over my skin and ruined my shirt. While I was leaving, I went to the Scottsdale location on Via Linda yesterday and I'm really upset.

They stained my skin terribly with bleach and dye all over my skin. I'm still struggling to get the black off my hands, ears, and face this morning - it's totally unacceptable. They also ruined my shirt. I had a brand new shirt worth $300 that they ruined.

I'm seriously upset and thinking about hiring an attorney. This is ridiculous. I have stains all over my forehead, face, ears - this is insane. I was coughing and felt nauseous all night from the situation because there was dye entering my lungs.

I unfortunately swallowed a little bit because it was in my mouth. It was the worst experience I've ever had getting my hair bleached and dyed, and I've definitely gone through this process several times in my life. This has been the worst experience thus far. Please save your money and do not go to the Scottsdale store.

They don't know how to properly bleach and dye hair; it's all they should be doing. They should have a rule that they're not allowed to bleach or dye anyone's hair ever again. This is crazy. The people, including the manager at the store, were nice – but it's because they knew they messed up.

They knew they made a mistake, and I'm hoping the corporate office will contact me today, work something out, reimburse me $300 for my shirt, and in addition, offer me free haircuts either for life or for a year or a couple of sessions. I'm also hoping they'll give me a full refund for last night's episode because it was totally wrong, unacceptable, and unprofessional with the way things got all over my skin, shirt, and hands.

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Loss:
$500
Pros:
  • Great haircuts

Preferred solution: Full refund

User's recommendation: Don’t go

Christopher W Ddo

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Verified Reviewer
| map-marker Indianapolis, Indiana

Complaints

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Last Saturday, I got a haircut at the Hamden location. Kelsey was very nice and kind.

There was another girl who was very rude and obnoxious to me in front of other customers. She singled me out and humiliated me. I'm hurt and upset.

I don't think I will ever go back. Chris Werner.

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Demiah Wxp
map-marker Tucson, Arizona

Horrible!

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Supercuts - Horrible!
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Updated by user Oct 10, 2024

Tuesday October 8th. MARISSA AND DESTINY.

THE ABSOLUTE WORST SERVICE! THEY WERE MEAN, UNPROFESSIONAL AND THE WORST EXPERIENCE I HAVE EVER HAD! LEFT IN TEARS WITH A HORRIBLE HAIRCUT THAT ANOTHER SUPERCUTS FIXED. THEY COULD NOT BELIEVE THE WAY I WAS TREATED OR HOW UNEVEN MY HAIRCUT WAS.

I LEFT IN TEARSFROM VALENCIA AND MIDVALE.

THANK YOU CELESTE FOR BEING SO NICE. ILL MISS YOU SHAWNA.

Original review Oct 10, 2024

Tuesday October 8th. MARISSA AND DESTINY.

THE ABSOLUTE WORST SERVICE! THEY WERE MEAN, UNPROFESSIONAL AND THE WORST EXPERIENCE I HAVE EVER HAD! LEFT IN TEARS WITH A HORRIBLE HAIRCUT THAT ANOTHER SUPERCUTS FIXED. THEY COULD NOT BELIEVE THE WAY I WAS TREATED OR HOW UNEVEN MY HAIRCUT WAS.

I LEFT IN TEARSFROM VALENCIA AND MIDVALE.

THANK YOU CELESTE FOR BEING SO NICE. ILL MISS YOU SHAWNA.

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Erika V Kld

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Verified Reviewer
| map-marker Cranford, New Jersey

Highlights

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Supercuts - Highlights
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On June 17 I when supercut located in cranfort NJ. Nuvia was my stylish, she previously had done my highlights.

The first time did my highlights was not closed to the roots and she fix the issued with the manager help. The second time she did my hair was not an issued, but the 3rd time I want half of my hair but when home the color was very light not caramel the way I want. And also I only have highlights on the right side on my hair not even which is the normal highlights. I spoke to the manager of the location, she informed me that I have pay extra $40 for toner which I wasn't told previously.

The manager was very rude not professional at all. She didn't even saw my highlights to decide if was wrong or not. I decided to get in touch with owner of Supercut but he/she never call me back. Please don't go to cranfort supercut they are not professional.

You rather go to professional that they know what they are doing even if you have to pay extra money.

Now I have to pay extra money to get my hair fixed. Please don't go to supercut.

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Loss:
$70
Pros:
  • Fast service
Cons:
  • Need more training

Preferred solution: Full refund

Makeda Czn

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Verified Reviewer
| map-marker El Segundo, California

Abused

Supercuts - Abused

I went to have a few highlights and low lights in the crown of my hair and the hairdresser dyed my hair with permanent red dye without my permission. My hair fell out.

She was abusing me for 45 minutes while I sat there terrified. I said I wanted someone who is experienced with blondes and that I only wanted a few highlights because I didnt want to damage my hair, and put a few low lights in to give volume in the crown.She dyed my hair and did the entire head. I dont want to go into every detail but I would like to talk with someone. She was verbally abusive.

I have been a good customer for years of Supercuts for years. Ive never experienced anything so traumatic as this. The woman would not allow me to sit facing the mirror from the time I got there. The whole experience was abusive.

She was ranting and raving, and telling me I rejected her when I said this is red. She ranted at me for 45 minutes until I finally told her to stop abusing me and I was leaving I went to another hairdresser and bought a wig.

My hair fell out. Its so hard to explain in an email and I would really appreciate it if someone would call me at 575-808-****.Thank you

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1 comment
Guest

Why didn't you go somewhere that specializes in color? Supercuts is a discount brand and I would not go to them for anything but a trim. You could have/should have walked out.

Brittany B Tcz

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Verified Reviewer
| map-marker Montclair, New Jersey

The phone number is an in-service. It went straight to a voicemail saying.

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Supercuts - The phone number is an in-service. It went straight to a voicemail saying.

There was nobody to take my call I went there to get my hair on knotted. The woman had said that she would do it along with the manager.

They worked on me. They only made it worse each day that she was there for maybe a couple hours then I would see her three days later and it would only get worse because she wasnt doing it in one session and then I got a message that I was an inconvenience to the salon basically that they couldnt service other customers and make more money

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Loss:
$1344
Cons:
  • False advertisement unexperienced

Preferred solution: Full refund

User's recommendation: Don’t go there

Joann T Bad

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Verified Reviewer
| map-marker Wilkes Barre, Pennsylvania

Complaint

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I went in for a fade.

She clipped all of my hair off then wanted to take more off.

I have no hair .

I wanted a #1 only on the sides, she said yes and used it all over.

She had no idea what I asked for.fhggjjggjjikbgbjjgjjgbjjgjjhbjhhjhkjhj h gfgjjghuufgjhggjjjjhgydxvjgfcbjhggccchjhgfdcdegjhfcbjhtfdfuhcbjhfgh

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Cons:
  • Haircut or the clipped ear without an apology or acknowledgement

Preferred solution: Apology

User's recommendation: Watch who cuts your hair.

Resolved
christina p Cza

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Verified Reviewer
| map-marker Upper Merion, Pennsylvania

Resolved: Compaint

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She didn't want the business I guess she told me she would turn my hair orange because I used a box 6 months ago. Perhaps she's nuts.

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Pros:
  • Stink
Cons:
  • Stink

Preferred solution: Apology

User's recommendation: Don't waste your time or money

Marcelo F Nqz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Payment

My payment was canceled. I don't know how.

Please let me know. I never canceled my subscription.

Can you find out? Please call me back at 661-373-****.

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Preferred solution: I want to reinstate my subscription

Elden Ydd
map-marker Medford, Massachusetts

Asked for 1 Inch off, got 3 inches off

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I went in for a trim and asked for 1 inch of my hair. They ended up cutting off about 3 inches and giving me completely uneven layers. I went in for a trim and came out with a bob.

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User's recommendation: Do not go.

Anonymous
map-marker Yuma, Arizona

Inquiry about a store in Yuma AZ

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Yuma AZ use to have a very busy Supercuts, but they recently closed. Then I received an invite to join a reward "club" at the previous location.

I was excited to think they had reopened and wanted to confirm before joining. Unfortunately, their customer service does not answer the phone or respond to chat questions.

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User's recommendation: Try to find a comparable salon.

Juana O Ber

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Discrimination at work

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I am being bullied by a coworker and the manager is taking her side because she is white.ai am a minority.She has changed mi hour's and days to accommodate her new white new worker and ignores mi concers and tells me if I don't get along with her she will cut mi hours.please help .There is a lot of girls quitting because of the manager.The other Manager Whitney also just sat there and let Kristy bully and harrass me around the salon while I keep asking her to leave me alone. Whitney just sat there and didn't ask her to stop.When I was asking for help.

So I had to call the cops. The manager Michelle asked me li leave even after I told her Kristy threatened me.Kept telling me to watch mi back.

B careful they working there.They allow being bullied. And will give you less hours if they don't like you.

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User's recommendation: The old Manager Whitney also let Kristy follow me and bully me around the salon until I called the cops.She just sat in her chair and watched her harrass me

1 comment
Sung Lum

I doubt it has anything to do with skin color. But claiming discrimination is a lot easier than admitting the truth.

Anonymous
map-marker Philadelphia, Pennsylvania

Hair cut

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I went in for a fade.

Size I blade on the side by my ears.

Told her a fade in the back.

I didn't think I had to tell her to use a #3, then #2,then a #1.

She used a #1 in the back,took all of my hair off and still wanted to do a fade.

How???

No apology.

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User's recommendation: Make sure you get someone who knows how to do a fade.

Marissa O Fbr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Battle Creek, Michigan

Bad experience

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Two employees went out for a smoke break and subsequently accused a customer, my mother, of stealing. All she did was look at hair products and wanted to talk to an employee about them, possibly even to purchase, but no employees were to be found due to their smoke break.

When you have customers, this behavior is unacceptable. I don't think we will ever return to your company.

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Preferred solution: Apology

User's recommendation: Never go

Johnwilliam Uaw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Seattle, Washington

Total disaster

Updated by user Nov 20, 2024

I already did it to this email and went I tried to send it I was told use email on record, I was answering you on the same email you sent me. Marta the Manager at Keystone Point Miami branch destroyed my hair, I wrote a long explanation I cannot do it again, its there maybe you can retrieve it.

Original review Nov 20, 2024
I have been going to Super Cut for years, On Monday I went there with the hair touching the shoulders in layers, I told Marta, never saw her before, I want one inch off of every layer, she showed to me the inch she was going to cut, perfect, then she started cutting the back and when she came to the front I have the hairstyle of almost a man, I said "omg its so short" and she said "I did what you told me" and on top of that a really bad cut. i am senior and never in my life I got such a short hair cut, my hair was beautiful and curly.

I was so confused that I paid $25 for the haircut and left her $1 tip. My neighbors cannot believe what she did to me and my hair.

Her name is Marta and when I called yesterday to give a complaint to the Manager.I was told she is the Manager. Thank you for contacting me.
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Sariyah Mpr
map-marker Los Angeles, California

Complain.send coupon and did not honor it.

Said will not honor 3 dollar coupon you just sent me. Want you to fix it. Feel like scam and going but it on social media what you are doing

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User's recommendation: Do not go to supercuts

Juan F Gmf

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Verified Reviewer

Need to change account to b charge it good service

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I need someone to help me with my membership, but nobody is available to assist with my issue. I need someone live to help people.

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About

Related Companies

Regis Corporation, Smartstyle, Regis Salons, First Choice Haircutters, Cost Cutters

Summary

SuperCuts is known as a unisex hair salon, but still the chain targets male clients who want convenience (no appointments necessary) and affordability. The cut-rate haircut chain is a subsidiary of Regis Corporation, the world's largest operator of hair salons. With about 2,130 company-owned and franchised outlets, Supercuts accounts for some 13% of its parent company's approximately 12,900 salons. Supercuts salons are typically located in strip centers in the US, Canada, the UK, and Puerto Rico. Supercuts was founded in the 1970s and performs more than 100,000 haircuts (for an average price of $16) and 1,200 hair colors daily.

Supercuts reviews and complaints

Supercuts is ranked 97 out of 809 in Beauty Salons and Spas category

Area Served

USA

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