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Supercuts

www.supercuts.com
What is your customer experience with Supercuts?

Supercuts Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Supercuts has 1.8 star rating based on 551 customer reviews. Consumers are mostly dissatisfied.

  • 16% of users would likely recommend Supercuts to a friend or colleague.

  • Rating Distribution
  • Pros: Cheap, Easy location, Stylist i use.
    Cons: Customer service, Bad bad customer service, Very bad customer service.

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Media from reviews

Supercuts - She ruined my hair
Supercuts - Unauthorized chargesSupercuts - RefundSupercuts - Refund - Image 2Supercuts - Poor treatment at salonI was at Supercuts in madera . This lady name is Stephanie ySupercuts does not have a friendly envoirment and does not listen to a customers request...
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Top Supercuts Reviews

Positive Review

"Great people. Love the fact that my grandson can walk in and sign in by himself."

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I sent my 10 year old grandson while I parked. He was so happy he could walking in and they treated him like a grown-up. He was able to tell them exactly what...

Critical Review

"Canceled and still charged"

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Cancelled more than 2 months ago and I've been charged for the last two months. Tried to call customer service to get this taken care of and was immediately...

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Sasha L Qpz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Scottsdale, Arizona

I got bleach and dye all over my skin from getting my hair bleached at the place. It got all over my face all over my shirt ruined my shirt. That’s why I’m giving a review.

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Supercuts - I got bleach and dye all over my skin from getting my hair bleached at the...
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Updated by user Dec 14, 2024

Not resolved they didn’t replace my shirt they didn’t give me free haircuts for life they didn’t reimburse me the total I amount I spent I still have stains on my face my shoes are ruined still waiting for resolution

Original review Nov 14, 2024
The reason for my calls is because I had a bad experience yesterday at one of your locations where they left dye and bleach all over my skin and ruined my shirt. While I was leaving, I went to the Scottsdale location on Via Linda yesterday and I'm really upset.

They stained my skin terribly with bleach and dye all over my skin. I'm still struggling to get the black off my hands, ears, and face this morning - it's totally unacceptable. They also ruined my shirt. I had a brand new shirt worth $300 that they ruined.

I'm seriously upset and thinking about hiring an attorney. This is ridiculous. I have stains all over my forehead, face, ears - this is insane. I was coughing and felt nauseous all night from the situation because there was dye entering my lungs.

I unfortunately swallowed a little bit because it was in my mouth. It was the worst experience I've ever had getting my hair bleached and dyed, and I've definitely gone through this process several times in my life. This has been the worst experience thus far. Please save your money and do not go to the Scottsdale store.

They don't know how to properly bleach and dye hair; it's all they should be doing. They should have a rule that they're not allowed to bleach or dye anyone's hair ever again. This is crazy. The people, including the manager at the store, were nice – but it's because they knew they messed up.

They knew they made a mistake, and I'm hoping the corporate office will contact me today, work something out, reimburse me $300 for my shirt, and in addition, offer me free haircuts either for life or for a year or a couple of sessions. I'm also hoping they'll give me a full refund for last night's episode because it was totally wrong, unacceptable, and unprofessional with the way things got all over my skin, shirt, and hands.
View full review
Loss:
$500
Pros:
  • Great haircuts

Preferred solution: Full refund

User's recommendation: Don’t go

Chris M Kyb
map-marker Sacramento, California

Canceled and still charged

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Cancelled more than 2 months ago and I've been charged for the last two months. Tried to call customer service to get this taken care of and was immediately put on a line for voicemail with no human to talk to.

View full review
Loss:
$40

Preferred solution: Full refund

Judy W Czy
map-marker Southington, Connecticut

She ruined my hair

Supercuts - She ruined my hair

I told her to leave the back long and trim the sides. She chopped off the length did nothing to fix the sides and left me looking like an absolute idiot.

I have a wedding in 3 days and I look horrible.

I want a full refund. I may sue for this.

View full review
Loss:
$23
Cons:
  • Suck

Preferred solution: Full refund

User's recommendation: Don’t go there

1 comment
Kaitlyn Drw

Well you are behaving like an idiot, so no refund.

Karen J Hfs
map-marker Fresno, California

Unauthorized charges

Supercuts - Unauthorized charges

3 charges for Sept for 21.99. Do not ever use your card.

I can't get them reversed.

I'm so *** pissed, and they need to do something. I've never been to this cheap place, and I never will go here either.

View full review
Loss:
$88
Pros:
  • Nonr
Cons:
  • All bad

Preferred solution: Full refund

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Matt B Dpu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You suck

Updated by user Nov 27, 2025

I emailed them and they of course denied responsibility. Told me they didn’t own that Super cuts and the actual owner would reach out to me. They failed to do that

Original review Nov 12, 2025

They won't take my Supercuts gift cards. There are zero restrictions.

The girl that took one, they made her pay.

Of course, I paid her back. The owner still won't contact me like they said they would on your page.

View full review
Loss:
$20
Pros:
  • Lady that took my coupon was very nice
Cons:
  • Owner will not contact me as instructed

Preferred solution: Full refund

User's recommendation: Stay aeay

Matt B Dpu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They suck

I went to Supercuts at 1800 S Yale in Tulsa. I tried to use a free Supercuts coupon I won in a charity raffle.

There are no restrictions on the coupon. They made the poor stylist pay them back. For shame.

I reimbursed her. The franchise owner was supposed to contact me Monday, and I have not heard anything.

View full review
Loss:
$20
Pros:
  • Stylist was nice
Cons:
  • Wont take a voucher for a haircut they donated to a charity

Preferred solution: Full refund

User's recommendation: Stay away

Rebecca R Egb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

Supercuts - Refund
Supercuts - Refund - Image 2

I had my hair colored at the Newburyport salon on June 20, and a week later, I had gray going down my front and in the back. I have contacted the store three times and never received a message back.

I'm not happy; I would like to have a refund. I used a $100 gift card from the salon.

View full review
1 comment
Kaitlyn Drw

Nice try to get free service from them by asking for a refund.

Ronni L Bqh
map-marker Southington, Connecticut

Gift certificate bslance

No answer. Told to handle it elsewhere.

Poor to no corporate service. Will use up the gift certificate and start going elsewhere.

View full review
Pros:
  • Great people in salon
Cons:
  • Lousy corporate customer service

Preferred solution: Balance of gift certificate

User's recommendation: Do not use.

Guadalupe F Wah

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was at Supercuts in madera . This lady name is Stephanie y

I was at Supercuts in madera . This lady name is Stephanie y

This ladies name is Stephany she egnored my appointment . I had an appointment at 9:15 when I was waiting she was getting 2 clients before me at 9:30 I asked her arent you sopose to go by appointment she said that her client had an appointment at 9:30 so I said ok but I had an appointment at 9:15 shouldnt you take me because I had an appointment 9:15 she still kept on telling me that that person had an appointment at 9:30 which doesnt make sense .

Which that tells me that she ignorest no the apointment that any one makes so whats the point of making an apointment. Bad costmomer service .

Not ver happy . pissed

View full review

User's recommendation: Not with Stephanie she will ignore you apointment

2 comments
Guest

Who was your appointment with??? When I went to SuperCuts, the stylists had their own appointment books and kept track of their own appointments. People who used call ahead for the next space in line with the "next available stylist" got whoever was available when they weren't with someone who had specifically booked them.

Guest

Maybe the 9:30 client is rated in the computer as a great tipper and you are not.

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Resolved
Ellen C Rjm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Rudeness

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Went for a haircut and had my service dog with me. Not even in the door and the black lady asked me if she had on a service vest; she did not.

I was told she had to have one on; it was state law.

The windows do not say only service animals allowed. Nothing is displayed.

View full review

Preferred solution: Apology

User's recommendation: Go somewhere else.

1 comment
Kaitlyn Drw

Telling you something that you do not want to hear is NOT the SAME as RUDE.

Anonymous
map-marker Houston, Texas

Great people. Love the fact that my grandson can walk in and sign in by himself.

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I sent my 10 year old grandson while I parked. He was so happy he could walking in and they treated him like a grown-up.

He was able to tell them exactly what he wanted.

W10 our of 10ith service like this wjy go anywhere else. YesXy

View full review
Jodi T Njc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Appt misleading

Made an appointment online with Supercuts, went and waited for 40 minutes, and they told me they had to work me in because they had their own clients. Since any available person would not slot me into the appointment system, when I went in, they told me they would work my way in, but they had four or five clients ahead of me. Because they had their own clientele, I could not get services.

View full review

Preferred solution: Apology

Jennifer F Exv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Honolulu, Hawai'i

Poor treatment at salon

Supercuts - Poor treatment at salon

The manager cut my daughter's hair and rushed us out of the salon due to an influx of clients. Upon returning home, we noticed the cut was uneven.

When we called the store manager to complain, we found out that they were the one who cut her hair. The manager yelled at me and hung up the phone, saying that I wasn't a hairdresser and that was what we asked for.

View full review
Loss:
$45
Cons:
  • Unskilled hairdressers

Preferred solution: Full refund

User's recommendation: Avoid this store

1 comment
Kaitlyn Drw

You are trying to get a free haircut for your daughter by asking for a refund. You DESERVE to be yelled at.

Anonymous
map-marker Las Vegas, Nevada

Bad service like usual

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Today being no exception to our usual disappointment was your red haired stylist. Said she couldn't make us an appointment because they don't do that.

Then some random lady walks in and the redheaded stylist says that she has an appointment. You can't say you do not make appointments and then announce that you have an appointment. It will anger your customers and make you look bad.

I'll take my son to SportsClips where we are treated like valued customers in the future. This is the absolute last time we will ever give SuperCuts a chance.

View full review

User's recommendation: Go elsewhere

Anonymous
map-marker Santa Clara, California

Supercuts does not have a friendly envoirment and does not listen to a customers request on a Haircut

Supercuts does not have a friendly envoirment and does not listen to a customers request...

This older woman that cut my hair at the Super Cuts Outlet was very hostile about my request on the haircut, I showed her a picture of an example of the haircut that might work out for me, she told me the haircut in the picture would never work out because the picture represented a different type of person in structure of face and eyes. She cut off my hair with a razor shaped tool, like a man's razor's tool, quickly within 23 minutes she had cut off more than 12 inches of my hair constantly repeating, meaning to chop all my hair which is what she did, in my request about my structure of my face and eyes, was to at least leave 23 inches of my hair in tack, for me to work with my hair, and only to cut off the dry ends of my hair, with this anxiety iI saw in this woman, she just keeps cutting, chopping off all my hair as quickly as she could, using several cutting tools then stops to shape the back asking me again how I wanted my hair I told here again to leave some inches in the back, then as she continued she left me hair less with than 1/4 of inches.

There was no hair left to touch or grab, basically left me bald without a hair cut shaped just left me bald and expected me to be happy, I paid the bill, and I was afraid of her, so I left her a small tip and ran out of this Supercut Outlet as fast as could. She was abrasive and ready to laugh at me, I didn't want to look at her face, as she was expecting some sort of grateful thank you, about this haircut experience, so I just ran out quickly.

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User's recommendation: Never let a Haircutter do what they want with your hair Hair is expensive to have, tell them to stop or just get up and leave and have someone that listen do your hair.

Roxana Q Jkp

Cover of gray hair became a night mare

Supercuts in college, I came in with nice brown hair, looking for gray coverage on my roots only. Complete nightmare—my whole hair is pure black. I'm demanding not only my mother back but also the service I requested.

View full review
Cons:
  • Twrrible

Preferred solution: Full refund

Robert H Uen

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

What's the point of a quere

I don't understand what the point of registering online and being placed in a queue is if they're going to move their favorite customers around in the queue to give them special treatment. I was at the SC on East Battlefield with one of my foster daughters to get our haircuts.

We were next up in the queue.

In walks a woman that they moved to the front of the queue, and we ended up waiting for 45 minutes until I was frustrated enough to leave. You need to tell those girls, 'Awesome customer service; they deserve every bit of the $0 I will ever give that place for the rest of the short time they stay open.

View full review
3 comments
Guest

At Supercuts you can call in same-day and schedule a preferred time. In doing so you are NOT placed in the queue.

That is what you witnessed. You’ll have to look elsewhere for a valid slight/grievance.

Hanad Vth

Well they are under the age of 18. They will hopefully learn soon. Then again you do not know if the other people had appointments.

Guest

You don't know if that lady who "walked in" already had an appointment. You're assuming .... If getting your hair cut is so stressful, but it off.

View more comments (2)

About

Related Companies

Regis Corporation, Smartstyle, Regis Salons, Cost Cutters, First Choice Haircutters

Summary

SuperCuts is known as a unisex hair salon, but still the chain targets male clients who want convenience (no appointments necessary) and affordability. The cut-rate haircut chain is a subsidiary of Regis Corporation, the world's largest operator of hair salons. With about 2,130 company-owned and franchised outlets, Supercuts accounts for some 13% of its parent company's approximately 12,900 salons. Supercuts salons are typically located in strip centers in the US, Canada, the UK, and Puerto Rico. Supercuts was founded in the 1970s and performs more than 100,000 haircuts (for an average price of $16) and 1,200 hair colors daily.

Supercuts reviews and complaints

Supercuts is ranked 74 out of 1187 in Beauty Salons and Spas category

Area Served

USA

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