Supercuts

@ 3780 park Blvd Pinellas Park Florida

super cuts When I got my hair cut and dye on my hair they dyed my neck and whole forehead and I had a wedding dinner the same night I explained over and over to please get it off I had very important dinner. Also the woman shampooing my hair was rude and overcharged me and told me to shut up stop talking .

They all ignored me. Also the district manager Jason eased dropped on my five second personal phone call where I had mentioned I could get streaks in my hair from someone but they couldn't ...I guess that offended him...and decided to bring it up when I called to say they dyed my forehead abused his sense of power and hung up on me I wasn't being irrational at all. I am very disappointed.I couldn't even take pictures of my engagement party.

I'm mortified and the dye is already coming out completely. 125 $ I gave her 20$ cause that's the person I am ...

I usually have never complained like this but I am saddened and hurt I just wanted some professionalism as I've been in costumer service and retail for 25 years.

And I have been kind and professional even if a costumer complains.

On Saturday June 24, 2023, I arrived at the Supercuts located at 1057 El Camino Real in Redwood City, CA 94063 for a haircut for my son. I chose to have his hair professionally cut because, I expected the job to be done carefully and correctly by Trinh M.T. Nguyen License No. {{Redacted}}. I asked Trinh M.T. Nguyen, hair stylist, for a low fade with a line-up in the front. I even showed her a picture of my son and how he styles his hair. Instead, Trinh, did a high fade where the lines were still visible. I told Trinh, multiple times that is not what I asked for. I even asked her multiple times to go back and blend the fade in more and she said trust me. After a couple minutes she removes the cape from my son and hes done. I asked her, what is this? This hair cut is incomplete. Trinh responded, what do you want me too do? I responded back to her and said, you need to fix it. Im not walking out of here with my sons hair looking like this. Instead of trying to fix it Trinh, got irritated and aggressive and called another co-worker I believe her name was Ana, and told her I don't know what she wants. I asked Ana, another hairstylist, do you think this is a haircut. Ana, responded no. I told Ana that I cant take my son with this horrible incomplete haircut. I can see Anas face and that she felt bad. Ana said, she said no you cant take your boy like this. Let try to fix your sons haircut. Ana was very apologetic which I appreciate. Trinh never once apologized, if anything her demeaner was aggressive rude and hostile. Veronica, manager on site, came over and said we like try to fix your sons' hair. Im sorry about this, I will talk to her. She agreed with me on the horrible haircut. Ana did the best she could, and I appreciate that. The manager insisted I didn't have to pay. I did tip Ana as she really did try to correct Trinhs horrible haircut. Ana felt bad for me and my son. My son likes his fades well-blended and crisp line. He got neither during his haircut. I realized I wasn't going to get what we wanted out of this cut and just accepted my fate.

Finally. My son cried a little and just decided to wear a hat till his hair grows out for the rest of the weeks.

My son has never had such grotesque haircut in his life. I could not have anticipated that a licensed hairdresser would not only leave my son with grotesque haircut that has inflict horrifically emotional damage as he is an actor and had an audition Monday, June 26, 2023. As a result of your insured's negligence, my son sustained emotional damages including not getting the acting role, pain and suffering. The worse part of this is Trinh, never did once apologized! NOT acceptable.

Trinh M.T. Nguyen License No. {{Redacted}} had no chair manners and certainly NO SKILLS CUTTING HAIR. I will never go to another Supercuts again. Supercuts needs to better screen their hair stylist before they hire them, as they represent the company. Trinh do not do any good to the name. It should be rename SUPER HORROR HAIR CUT. if you want something different... come to Supercuts, we will make sure to shock you and anyone that looks at you.

I filed a complaint with California Department of Consumer Affairs (DCA).

On Saturday June 24, 2023, my son and I arrived at Supercuts, located at 1057 El Camino Real in Redwood City, CA 94063, in search of a professional haircut for my son, as advertised. We were assisted by Trinh M.T.

Nguyen License No. KK392409. Being that we came to a professional salon, we expected our requests to be met, at the minimum with standard customer service and supplied with a stylist, educated enough to perform a simple request for a low fade with a line-up in the front. A picture was supplied for sufficient reference.

Unfortunately, this is where our nightmare began.

Instead, Trinh, proceeded to perform a high fade with visible lines present, with no attempt at blending. Both my son, the customer, and myself made multiple attempts at communicating our concerns that the service that was being provided was not remotely close to what was verbalized and physically displayed for Trinh. We did request, multiple times, for her to please blend the fade in more. Our request was received with disregard and was advised by Trinh to, trust me.

After voicing our concerns, she removes the robe from my son and states hes done.

I could not believe the result, the look of horror on my sons face. I tried to address the issue with Trinh, requesting her to please fix this as this as it is an incomplete service. To my utter dismay, Trinhs response was heartbreaking, what do you want me to do? I pleaded with her, please, you need to fix it.

To our dismay, Trinh proceeded to become aggressive and visibly irritated and called another co-worker, not management. The coworker she introduced was Ana.

I discussed the situation with Ana and asked her whether she agreed with the service being complete. She agreed that the cut was inadequate. I explained to Ana that I could not take my son with this appalling haircut.

Ana responded with empathy stating, no, you cant take your boy like this, let me try to fix your sons haircut. Ana was very apologetic which was very much appreciated.

Trinh never once attempted to apologize. It was the opposite, her demeaner became more aggressive and hostile as time progressed. At which time I was approached by Veronica, the manager on site.

She did approach me and agreed to the attempts needed to fix the horrendous service provided by Trinh. Veronica did apologize and acknowledge the inadequate customer service and unprofessional communication displayed by Trinh. The manager insisted I didn't have to pay, and she would discuss further with Trinh. A tip was provided for Ana, as she really did try to correct Trinhs horrific haircut.

My son prefers his fades to be well-blended with a crisp line-up.

Even though ample details, with a picture depicting his request was provided.

We left with a huge and unforgivable strike to a teenage boys confidence in an already insensitive society.

The worse part of this entire situation is that Trinh never once attempted to apologize, let alone acknowledged her mistake! This type of behavior is Unacceptable on all levels regardless of career.

I have since filed a complaint with the California Department of Consumer Affairs (DCA).