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Kayla Robinson did this to my hair less than 24 hours ago, I wanted it fixed or a refund I received nothing but she did her best. She should not be doing highlights to anyone. I will be opening a lawsuit to get my money back.

Reason of review: Poor customer service.


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You poor thing. That shouldve most definitely been fixed!

Anderson, California, United States #1252980

LOL you will be opening a lawsuit for your hair that cost you $100 maybe.Do you understand what it costs to file a lawsuit?

A lot more than your hair.

People like you are destroying the beauty industry, vein self centered people that expect to go from ugly to beautiful by changing their hair alone.Um sorry sweetie your hair wont fix that face.

to Anonymous #1297947

Shut up anonymous. Theres no place for bullies on this feed. The color looks awful and should be refunded.


The highlighting job wasn't done correctly and that is the stylists fault.

The bad dye job was most likely the consumers fault.


The fact that the stylist should have addressed the bad dye job with the consumer before doing the highlighting service is the stylists fault. But this is the assumption maybe they did?

If the consumer disregarded the professionally offered advice than it is the consumers fault.... this is a fact that wasn't mentioned. Assumed.

Often consumers have a lack of knowledge which is why we have the license and charge for the service.

It might well be that the stylist did broach this but the consumer refused additional services that have additional costs.

Regardless, the manager should offer a redo because the end result is not great.

They may have to charge the client to redo part of the service to make the other part right....might not be worth all the additional liability.It is an additional risk to overprocess hair....this outcome would be much more negative than a bad highlight service.


Yea, I'm not even a professional & I can plainly see that the highlights aren't done properly.They threw a bunch of blonde highlighting dye at the top & not enough down to the ends.

Wow, I'd be so pissed if I had to pay for that!So sorry.


Even if the highlights were done properly, it would still look awful. Don't know what you were thinking. I feel bad for Kayla

to Anonymous #1026880

Lol u feel bad for the stylist?

Why is she your co-worker?

The problem here is Kayla... Did not go from the scalp to end...

Plus she didn't make neat even partings.

Why feel sorry....she needs to practice....maybe u can be her model!;)

Memphis, Tennessee, United States #946544

Anyone saying that it's not bad is completely wrong.I am a hair stylist.

If you look at the root/part line, you can see the lightener was applied with a heavy hand at the roots.

It spread, causing lots of big blonde spots.It should have been fixed.

Ashland, Virginia, United States #945935

It came out that way because you box dyed your hair a couple hundred times and had a lot of new growth before going to get highlights put in. You should have paid a little extra to get your base color evened out and a toner. -color specialist

to Anonymous Winston Salem, North Carolina, United States #959983

Now, I as a color specialist for a very well known company, can say that you are incorrect anonymous and that came out that way because the part was correct, too much hair was pulled through, it was left on too long on top and not long enough on the bottom, because even if she had used box color the stylist should have seen the irregularities of the colors. The cut makes it look worse. I would demand my money back.

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